Shipping Policies

Shipping Policy

Order Processing Time

Orders are typically processed within 24 hours. Please note that processing times may vary during peak periods or special promotions.

Shipping Methods and Delivery Times

• Express Shipping: 5 to 10 business days (Free for all orders worldwide)

Shipping Costs

Express shipping is free for all orders worldwide.

Delivery Areas

We ship globally. For information about specific shipping options or potential costs for certain regions, please contact our customer service team.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order status on our website using the provided tracking number.

Delivery Issues

If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team at Novaiastore1@gmail.com within 7 days of receiving your order. We will do our best to resolve any problems as quickly as possible.

Address Accuracy

Please ensure that your shipping address is accurate during checkout. Novaïa is not responsible for delays or issues caused by incorrect or incomplete address information.

Returns and Exchanges

For information on returns and exchanges, please visit our Returns Policy page. Items must be returned within 30 days of receipt, in their original condition and packaging.

Shipping During Holidays and Peak Seasons

During holidays and peak seasons, delivery times may be longer. We recommend placing your orders in advance to ensure timely delivery.